Privacy Policy

1. Who We Are

Fiwi Services (“we”, “us”, “our”) is a construction services marketplace operating across Jamaica. We connect homeowners, developers, and businesses with verified construction professionals. Our website is located at fiwiservices.com.

For questions about this policy, contact us at fiwiservices@gmail.com or via WhatsApp at +1 (876) 338-9311.

2. Information We Collect

We collect the following information when you use our platform:

• •Account Information: Full name, email address, phone number, and password when you register as a customer or PRO.
• •Service Inquiries: Project description, location, preferred dates, budget, and service type when you submit a request.
• •Location Data: GPS coordinates or pinned map location used to match you with nearby service providers. This is optional and only collected with your consent.
• •Profile Information: For PROs: trade/specialty, bio, service radius, and availability status.
• •Usage Data: Pages visited, actions taken, and device/browser information collected automatically for platform improvement.

3. How We Use Your Information

• •To create and manage your account
• •To match service requests with the most suitable local PROs
• •To send email notifications about your inquiry status and job updates
• •To allow PROs to contact customers regarding assigned jobs
• •To improve the platform and monitor for abuse
• •To respond to support requests

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate the platform:

• •Neon (PostgreSQL): Secure cloud database hosting for all platform data.
• •Vercel: Website hosting and deployment infrastructure.
• •Resend: Transactional email delivery service for notifications.
• •OpenStreetMap / Leaflet: Map rendering for location selection — no personal data is shared.

5. Data Security

All passwords are encrypted using industry-standard bcrypt hashing. Data is transmitted over HTTPS. We store data on secure, access-controlled servers. While we take reasonable steps to protect your information, no system is 100% secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• •Access the personal data we hold about you
• •Request correction of inaccurate information
• •Request deletion of your account and associated data
• •Withdraw consent for location data at any time

To exercise any of these rights, contact us at fiwiservices@gmail.com.

7. Cookies

We use session cookies to keep you logged in. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect site functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Governing Law

This Privacy Policy is governed by the laws of Jamaica. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of Jamaica.